State Farm® Insurance Agent Scott Schoeneman

"My wife and I have been with State Farm for quite some time. We relocated to a new area and had to “transfer” our State Farm insurance to a local State Farm Agency. We are very pleased with Scott Schoeneman’s personal attention to our needs as well as how helpful the staff is! Not only did they take care of what we were looking for, they spent additional time helping find discounts since we’ve been with State Farm for so long, but weren’t aware of the discounts available. Thanks for all your work Scott and team!!"

"We found out about this agency from our daughters brother in law, we are a close family, his name is Logan Narance, he told us to check it out. I gave him all the details of everything we needed, two vehicles, a boat and trailer and renters insurance, je got back to me with everything I needed and took care of it from there. Smooth easy transition and we were insured for everything! We have the drive safe units in our vehicles and went down from $129.00 for everything to $84.00 a month, mind blowing, these guys are awesome and Scott has obviously taught Logan a lot, I tell everyone to go to them!!"

"Outstanding service! Pam always greets you with a smile. Scott and Logan have gone above and beyond to help me understand the different types of insurance, and which one will work best for us. Thank you all so much. Great team! Very friendly, and I felt very comfortable asking lots of questions"

"I have been with this agency for 4 years since I relocated to Wisconsin. Every time I call with a question or need assistance, they are right there with answers to my every need. Pam especially has been there with me, even after hours, when we had a breakdown while out of state on vacation. Thank you!"

"I was having a hard time getting my Drive Safe & Save beacon set up from home. I was so frustrated I called Scott's office today and Logan took my call. I explained my frustration to Logan and told him I would return to their office State Farm's refund check to me and the beacon. and maybe try again when my next 6-month premium came due. Logan said he was sorry to hear that and invited me to come into the office and they could help me from there, an idea I hadn't even considered. Kudos to Logan for encouraging me in that way - great customer service! When I did go into the office, Pam spent 15-20 minutes with me getting me all set up with the beacon. She was very professional and patient as she walked me through the steps. And as we went along, she explained how features of the program worked. She opened the app on her phone and showed me what it looks like. I saw what a trip looks like on the app and how the beacon indicates certain things such as quick braking, speeding, cornering too quickly. So I give very high marks to Pam also, for being so thorough in her time with me. I'm looking forward to using the app and appreciate the opportunity to take advantage of this discount offered by State Farm. I'm glad Logan encouraged me to not give up!"

"If you are looking for small-town hospitality, you can stop your search. Each time I call, which isn't often because of the service, I am greeted with a warm, calm, and friendly hello. Followed directly with a question about how (fill in the blank) is going from our last call or how you like your new car? This team goes above and beyond; you are not treated like a number. They know the insurance world, and you leave not just a client but a member of the family. Stop your Google searching and give them a call; tell Cathy, Pam, and Scott I say hello!"

"I’ve been with this State Farm office for 18+ years. The quality of service and friendliness from the staff and knowledge in understanding my policy needs cannot be beat. Cathy is a big reason why I came back to Scott’s team after being moved to a different agent when the previous agent/owner retired. I don’t call often, but when I do, Cathy makes you feel like family and that’s the kind of person and team I want helping me navigate the challenges of insurance. Would highly recommend Scott and his team to everyone!"

"I asked Scott for a quote on a number of insurance products when I recently moved to Door County. His is follow through was astounding. He provided amazing turn around time, super competitive rates, and above all, an engaging & friendly personality! Since doing business with him, we have had many great conversations! I am proud to not only call him "my agent," but my "great friend" as well!"

"Repeatedly asked for my insurance to be billed to my mortgage company after I made it very very clear that my mortgage company escrowed for my homeowners insurance. After eight months and four (4) requests I still cannot verify if this has been corrected. Very unhappy. Very frustrated. Very dissatisfied. And no one at the company seemed to care. There is absolutely no reason or excuse I would have to ask four (4) times for something to be done correctly. I will be finding a different StateFarm agent. Obviously I need an agent who is going to listen to their insured and not just treat people “as another number”."

"I have been with this State Farm office for over 20 years and State Farm Insurance for 40 years. Although Scott is new, his office staff are very experienced and know their policies. Whenever I contact them with a question they answer/explain things in an understandable way. If they don’t have all the information, they say that & then get back to me in a timely manner. On the extremely rare occasion that something falls through the cracks, they have been open, upfront and apologetic and fixed the issue right away. Because of my positive interactions with the staff in this office I am not tempted AT ALL to change agents/agencies. Keep up the great service!"

"Working with Scott at State Farm has been amazing! I’ve been an auto insurance customer for some time now, but recently added home owners insurance. This is my first home and I was clueless as to how everything worked. Scott took the time to sit down and go over every line with me in great detail! By the end of the conversation I felt confident I had the coverage I needed, and walked away with no question unanswered. Beyond that, he knew I was in the market to buy a home and had even reached out to me during the search to see how things were going. That’s above and beyond. Every communication with him is ended by him saying to reach out if I ever have any questions or concerns. Highly recommend working with Scott and his team!"

"Scott took over this agency (after my long-time agent retired in 2021), and shortly thereafter, for the first time ever, I had a homeowner's claim. Since I was new to Scott and the whole process, I wasn't sure what to expect. He and his team have been fabulous, responsive, professional, and such great resources throughout the entire claims process. I liked him as soon as I met him, and he's continued to be a great neighbor and friend. I couldn't recommend him or his team more enthusiastically. He is dedicated, kind, and has a wonderful sense of humor, which in my book is a huge plus during the uncertain times of an insurance claim. Not a lot of people can make insurance enjoyable, but he pulls it off with genuine warmth and a can-do attitude. If you are in the market for a great insurance agent, look no further than Scott Schoeneman in Sturgeon Bay!"

"Scott took the time to understand my insurance needs. His approach was practical as he evaluated my current insurance coverage and identified potential gaps. He is personable and knowledgeable and I recommend his agency to anybody looking for a strong insurance industry partner."